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Terms & Conditions

Booking Terms and Conditions

As you will appreciate, when you confirm your holiday with us at West Down Guest House by letter, e-mail or verbally over the telephone, you are entering into a legally binding contract. If you have to cancel or cut short your holiday for any reason, then you are liable for any cancellation charges we may have to make to cover our loss of business. This would normally be the full booking price of your holiday less a reasonable deduction for the cost of food and staff wages not incurred. The industry accepted norm for this deduction is one third of the holiday price.

If you have to cancel your holiday we will try to re-let it on your behalf. If we are successful then we will refund any deposit paid less a charge for administration expenses incurred. If we are unable to re-let your holiday dates then you will be charged a cancellation fee as defined above, less any deposit already paid. When you confirm your booking with us at West Down Guest House you are deemed to have accepted the above booking terms and conditions.

We therefore suggest that you cover yourself by taking out Holiday Cancellation Booking Insurance to safeguard the costs of your holiday should you have to cancel or curtail your holiday for any reason.

Privacy Statement & the General Data Protection Regulations

West Down Guest House is strongly committed to protecting the privacy of its web site visitors and guests and operates within the 2018 General Data Protection Regulations.

The information provided by you is used solely for the purposes of answering your enquiry and confirming your booking. It will never be passed to a third party and is not retained for longer than necessary.

We occasionally send out newsletters by post to previous guests, for instance our West Down New Year Newsletter. You will be asked on arrival if you wish receive these newsletters. If you prefer not to receive these at a later date then please let us know and we will remove you from our mailing list.

Our web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read the privacy statements of web sites that collect personally identifiable information.

Our web site does not use cookies to track your personal information. We do however use Google Analytics to monitor traffic levels on our web site based on IP addresses.

Please contact Brenda Savery at West Down Guest House if you require further information regarding our privacy policy or to view or change information held.

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